We see ourselves as your partners in optimising your customer
service. Outsourcing your callcentre – fully or in part – are just two
of the options which VALUE5 can offer your business to support even
more successful communication. There are numerous other services all of
which have the sole aim of permanently reducing additional costs and
simultaneously increasing the quality of service.
An overview of customer care packages:
The Extraflow Package – more service satisfaction for your customers.
Are there considerable fluctuations in call volumes for various reasons in your call centre?
Highly stressful peak times and frustrating slack times are a thing of the past with VALUE5.Simply switch your call centre to an average volume of work – and when required switch virtually to our specialists. This way you will reduce your fixed costs and increase your efficiency and profitability.
An overview of customer care packages:
The Extraflow Package – more service satisfaction for your customers.
Are there considerable fluctuations in call volumes for various reasons in your call centre?
Highly stressful peak times and frustrating slack times are a thing of the past with VALUE5.Simply switch your call centre to an average volume of work – and when required switch virtually to our specialists. This way you will reduce your fixed costs and increase your efficiency and profitability.
The Full Service Package – all round best advice.
With VALUE5, you can give your core business your full attention. The Full Service Package outsources all your customer care management. Saving you additional staff and premises costs. Irrespective of whether queries come by phone, e-mail or fax – all media are managed by our specialists and can be dealt with at all times transparently and methodically from any location.
More application options from VALUE5:
With VALUE5, you can give your core business your full attention. The Full Service Package outsources all your customer care management. Saving you additional staff and premises costs. Irrespective of whether queries come by phone, e-mail or fax – all media are managed by our specialists and can be dealt with at all times transparently and methodically from any location.
More application options from VALUE5:
Live Guided Selling – individuality that pays.
Telephone enquiries which oblige your customers to hold or deal with complicated voice
recognition machines (e.g. in internet shops) are finally a thing of the past with VALUE5. Thanks to our service, specialists are connected to advise callers direct and in person and can therefore give information about specific products or innovations.
User Help Desk – optimised customer satisfaction.
Your product can be excellent – but there will always be customers who experience problems with it or are dissatisfied with something. By using our user help desk you will speed up the process many times over of finding and remedying faults. With the help of a sophisticated knowledge database, queries of all kinds are archived by subject and method by our specialists. Frequently recurring problems are quickly recognised and can be tackled and remedied methodically.