We do not have conventional call centre agents. Each VALUE5 specialist has many years’ experience of industry know-how. Each and every one has their own business and uses their experience specifically for you. The advantage of our structure is that it is not location dependent so specialist technical advisors can choose to work in an environment which suits them. This means that there is a considerably higher level of concentration and performance than would ever be possible in the traditional working environment of a call centre.

A clear advantage – which your customers will also detect and which has a direct effect on efficiency. Thanks to the technical knowledge of our industry experts, customer queries are answered much more quickly and with a solution rate of more than 95%.

Our high standards of quality are also guaranteed by the VALUE5 recruiting system which we have developed ourselves. Right from the beginning we test potential staff members comprehensively on their skills. In addition to technical knowledge, communication skills and service competency, a VALUE5 specialist is distinguished primarily by high levels of reliability, flexibility and a sense of responsibility. But that is not all by a long shot: our specialists are kept up to date with the latest developments by regular attendance on training days and advanced courses.