Admittedly, the structure of VALUE5 can make standard call
centres pale into insignificance by comparison. For our technology
finally makes it possible to switch at any time to the best specialists
in real time, irrespective of location. At the centre of this structure
is the Virtual Dialogue Centre (VALUE5-VDC™). With its component
database, web application and voice server it provides a flexible and
highly scaleable connection to your service network. The VDC is
implemented entirely in Java and uses established standards as well as
a whole series of tried and tested open source solutions. This allows
it to be integrated seamlessly into every hardware and software
environment.
An overview of the individual modules:
An overview of the individual modules:
VALUE5-ACD™ – automatic call forwarding:
When are calls received, what sort are they and where do they go? The VALUE5-ACD™ module gives you full control of your call volume irrespective of time and location. This is how you optimise your resources and also create more space for your employees to have additional customer contact.
VALUE5-HRP™ – perfect human resource planning:
The VALUE5-HRP™ module is the perfect tool to help you manage your support effectively. You can determine in real time which capacities will be switched to a particular area. This gives you full control of your employees at all times and you can practically reduce your workload fluctuations in call volumes to almost zero.
VALUE5-Reporting™ – individual report retrieval:
All necessary information can always be retrieved with the VALUE5 reporting module. You can keep an overview of the calls to be processed, average length of conversation, costs or the online status of each individual specialist.
VALUE5-Billing™ – transparent cost reporting:
With the VALUE5-Billing™ module, project costs can be direct and visible in real time. Cost transparency which is complete and guaranteed prevents unpleasant surprises and allows professional project management to take place in real time.
VALUE5-QS™ – quality assurance firmly in hand:
Various tools to measure customer satisfaction, interactive ranking systems by our specialists or automatic surveys are just a few of our many options available to constantly optimise the quality of your customer dialogue.
When are calls received, what sort are they and where do they go? The VALUE5-ACD™ module gives you full control of your call volume irrespective of time and location. This is how you optimise your resources and also create more space for your employees to have additional customer contact.
VALUE5-HRP™ – perfect human resource planning:
The VALUE5-HRP™ module is the perfect tool to help you manage your support effectively. You can determine in real time which capacities will be switched to a particular area. This gives you full control of your employees at all times and you can practically reduce your workload fluctuations in call volumes to almost zero.
VALUE5-Reporting™ – individual report retrieval:
All necessary information can always be retrieved with the VALUE5 reporting module. You can keep an overview of the calls to be processed, average length of conversation, costs or the online status of each individual specialist.
VALUE5-Billing™ – transparent cost reporting:
With the VALUE5-Billing™ module, project costs can be direct and visible in real time. Cost transparency which is complete and guaranteed prevents unpleasant surprises and allows professional project management to take place in real time.
VALUE5-QS™ – quality assurance firmly in hand:
Various tools to measure customer satisfaction, interactive ranking systems by our specialists or automatic surveys are just a few of our many options available to constantly optimise the quality of your customer dialogue.