The VALUE5-VDC™ system is not only our central communication
platform but also an optimal controlling tool which delivers a rapid
overview of all key performance indicators.
The sophisticated back office allows you to continually keep an eye on all processes in train. From the current project status to achieving and complying with project guidelines, all important information can be called up in detail at any time. You receive all analyses in real time clearly structured as productivity, solution rates, reliability and customer satisfaction. You can view individual project reports, such as contact frequency or campaign results in your service centre using the direct access via the web browser – independent of time and place.
The sophisticated back office allows you to continually keep an eye on all processes in train. From the current project status to achieving and complying with project guidelines, all important information can be called up in detail at any time. You receive all analyses in real time clearly structured as productivity, solution rates, reliability and customer satisfaction. You can view individual project reports, such as contact frequency or campaign results in your service centre using the direct access via the web browser – independent of time and place.